Return
You can return unused items (cosmetics and hygiene products only with an intact seal) within 30 days of receipt. Refunds will be processed approximately 10 days after we receive your return, using the original payment method (unless you selected store credit as your refund).
Important: The customer is responsible for return shipping costs.
- Germany: €4.99 will be deducted from the refund.
- International: Return shipping costs can be selected by the customer depending on the local tariff (no automatic label is generated here)
- A notice: In the case of combined payment (e.g. voucher + card), the refund will first be issued to the voucher.
Here's how it works:
Report your return in Returns portal with order number and your email address.
A notice: Since September 25, 2025, shop credit will be directly credited to your customer account (no more codes will be sent).
Please note:
- Returns for domestic shipments only via the returns portal (automated return address)
- Mit Ecken und Kanten GmbH is only liable for loss if the generated label is used.
- Refunds may be delayed due to postal and bank processing times.
- You will be notified by email as soon as your return has been processed.
